Description
TECNO/INFINIX/ITEL MDM REFUND REQUEST FOR DEVICE NOT ACTIVE !!!
⚠️ For Inactive Devices Only • ⏱️ Strict Time Limits Apply
Video Requirements
1. Start recording in Recovery Mode
2. Perform “Wipe data/factory reset” 3 times
3. Reboot and connect to stable WiFi
4. Show “Start inquiry” until relock occurs
5. IMEI on back sticker must be clearly visible
2. Perform “Wipe data/factory reset” 3 times
3. Reboot and connect to stable WiFi
4. Show “Start inquiry” until relock occurs
5. IMEI on back sticker must be clearly visible
TIME LIMITATIONS
Report incomplete device within 12 hours
No rejections accepted after 12 hours from submission
❌ NON-REFUNDABLE CASES:
• FRP-locked devices
• IMEI-modified devices
• Devices with security damage
• IMEI mismatch (must match back sticker)
• Requests submitted after time limits
• IMEI-modified devices
• Devices with security damage
• IMEI mismatch (must match back sticker)
• Requests submitted after time limits
WARNING: Strictly follow all requirements and time limits for refund consideration
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